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  1. #1
    Zombie Temp Worker
    Join Date
    Feb 2012
    Posts
    2

    Won't connect to facebook on iPod touch

    Can't get my Bejeweled Blitz to connect to facebook on my iPod touch. All apps are up to date. Please help. it says "a connection to facebook isn't available at this time...."

  2. #2
    PopCap Support PopCap_Tara's Avatar
    Join Date
    Aug 2011
    Posts
    301

    Re: Won't connect to facebook on iPod touch

    Hi jjtiernan,

    A great place to start in this situation is clearing your cache and cookies on your iOS device. To clear your cache and cookies, go into Settings -> Safari, then select "Clear Cache/Cookies."

    Also, make sure both your Facebook & Bejeweled Blitz applications have the most current update. Then do a hard reset on your device.

    These 3 suggestions should resolve this issue. But if the issue persists, please do submit a ticket to Customer Support so we can take a closer look.

  3. #3
    Zombie Temp Worker
    Join Date
    Feb 2012
    Posts
    2

    Re: Won't connect to facebook on iPod touch

    Thanks for your reply. My apps are up to date and it is a brand new iPod so I shouldn't have to reset the device as I just set it. How do I submit a ticket? I can't find this option anywhere on your site.

  4. #4
    Peggle Master
    Join Date
    Jul 2011
    Posts
    546

    Re: Won't connect to facebook on iPod touch

    Hi jjtiernan,

    I'm sorry you're having trouble with the Bejeweled Blitz app. You can submit a help ticket here:

    http://support.popcap.com/facebook/bejeweled-blitz

    Just select your topic and click on "Contact Us" to reach that form. Thank you for letting us know about your experience.

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